Support and answers
Help & FAQ
Find answers to common questions about custom acrylic products, order timelines, artwork requirements, shipping, and more. If you need additional help, our team is here to assist.
Order Questions
Learn more about order approvals, production timing, custom requests, and what happens after you submit your project.
Artwork & File Help
Get guidance on artwork setup, file quality, sizing, proofing, and preparing designs for acrylic production.
Shipping & Returns
Find answers about shipping times, packaging, damaged orders, and your return or replacement options.
Frequently Asked Questions
Use this section to answer the most common questions your customers ask before placing an order.
What file types do you accept for custom artwork?
We recommend high-resolution artwork files whenever possible. Vector files and clean, high-quality image files usually provide the best results for acrylic production.
Do you offer proofs before production?
Yes, proofing can be discussed depending on the type of project. Reviewing sizes, artwork, and layout details before production helps reduce errors and keeps the project moving smoothly.
Are custom acrylic products returnable?
Because many items are made to order, custom products are typically non-returnable once production begins. Contact us if there is an issue with your order.
Can you help with large business or bulk orders?
Yes. We work with businesses, schools, dealerships, retail environments, and other organizations on larger or repeat orders.
Still Need Help?
If you cannot find the answer you need, contact our team and we’ll help point you in the right direction.